RETURNS & REFUNDS POLICY

We recommend that before you purchase a shoe that your ensure that the size and fitting will suit your foot as shoe sizes, widths and structure have a very high variability.  However we offer a 14-day from order exchange policy for incorrect sizing or wrong fit and charge a $14.95 restocking fee to cover freight and handling.

The customer is responsible for all associated costs to return items to us (unless faulty). Otway Footwear (Otway Footwear Pty Ltd) will not take responsibility for returned items not received if registered post is not used. We have 3 conditions of return for change of mind, item(s) must be returned:-Within 14 days of the order date

• Item must be unworn with the original tags still attached – we are unable to accept shoes with dirty marks or damaged soles
• Items must be returned in the original packaging which must be in the original condition.
• Postage is non-refundable

Otway Footwear reserves the right to refuse the return if these conditions are not adhered to.

What are my options when I return an item bought from www.otwayfootwear.com.au?

Otway Footwear will gladly accept returns for all faulty items. We will accept all change of

1. We do not offer exchanges online, however you can email our store with you request and we will contact you to discuss a solution.
2. If your product is or becomes faulty – The goods will be assessed by the Customer Service team and if deemed faulty we will offer you a refund of the purchase price, a store credit or replacement if the product is still available.

Customers are then asked to mail all items to:

DPG Sales Pty Ltd

Attn: Otway Footwear Online Returns

+61 3 9708 2017

5/31 Tova Drive,

 Carrum Downs,

 Victoria, Australia, 3201.

Please make sure you insert your details and order number inside the parcel to allow us to contact you.